If you are wondering how the repair process works when covered under some type of a protection plan, extended warranty or service plan you’ve come to the right place. Although it can vary per provider, repairs are generally managed in a few specific ways.
Prior to any repair being made, customers usually must call a toll free claims line for approval. Technicians try to trouble shoot any problems you may have to confirm that you do indeed need a fix. Be sure to have your receipt, serial number, make, model and problem ready to go prior to calling, otherwise your claim may be delayed until you have the proper paperwork. Look for online automation of this process in the future.
Keeping your receipt and warranty information is key to making this a smooth process. Most repairs can be done in a couple weeks, depending on how busy the system is.